10 Ways to Reduce Newsletter Unsubscribe Rates ©

I firmly believe that virtually every website should publish a newsletter (eZine).  There is still no better way to increase sales and keep visitors coming back for more.  We often focus on getting more subscribers to our newsletters and eZines, which is certainly important.  Just as critical, however, is hanging onto those subscribers.

How to Reduce Newsletter Unsubscribe Rates

1. Write for your Subscribers, not Yourself
Include helpful information, as opposed to glorified marketing copy.  It’s OK to sell, as long as you offer a publication that is of some benefit to the subscriber.  Rather than forcing yourself on them, allow them to discover your products and services as something of value.

2. Be Mobile-Friendly
With well over 26,000,000 mobile subscribers in Canada at the end of March, 2012, there’s a very good chance your newsletter will be viewed on a mobile device.  Recent data from BlueHornet’s Consumer Views of Email Marketing 2013 report indicates that 30.2% of subscribers will unsubscribe if they open a newsletter that doesn’t display properly on their mobile device.   Most popular eMail marketing software has mobile-friendly templates, including Constant Contact, Aweber, and ConvertKit (for bloggers). If you can’t be mobile friendly, at least offer a text subscription option so you’re not forcing HTML onto mobile subscribers.

3. Display Option
In each eZine, include a link to an online copy of your newsletter for readers to click if the email isn’t displaying properly.

4. ReadabilityReduce Canadian eZine Unsubscribe Rates
Opt for an attractive, functional design that’s easy to read.  Use clear, dark fonts on a light background so it doesn’t strain the reader’s eyes.  Short paragraphs, selective bolding or coloured headers, bullet points, white space, and background colour blocking will retain the reader’s attention and ensure they read the entire newsletter.  Use a reputable do-it-yourself newsletter publisher or a professional service to design and publish the newsletter for you.

5. Frequency
Don’t harass subscribers with too many emails.  Too many marketing emails are the equivalent of an annoying sales clerk that won’t leave you alone in a store.

6. Discounts and Coupons
Virtually every statistical report ranks discounts and coupons as a primary reason people subscribe to newsletters.

7. Contests and Freebies
Contests and freebies never decline in popularity.  Subscribers don’t want to miss winner announcements or the next freebie, so they stay on your mailing list.  It’s easier to be creative with this idea on business-to-consumer lists, but it also works for business subscribers if you offer your own products and services, business books, reports and whitepapers.

8. Remind Subscribers that you’re Canadian
Patriotic loyalty will only get you so far, but with limited Canadian options it may encourage subscribers to keep you close at hand.

9. Offer Multiple Subscription Options
If it’s feasible for your company, offer daily, weekly or monthly updates.  You can also have more than one newsletter, each focusing on a different topic.  Include an “update subscription options” link in each newsletter.

10. Monitor your Statistics
It can be tough to anticipate how subscribers will react to your newsletter content.  If you make changes one at a time, your unsubscribe statistics can bring the message through loud and clear.

Comment on Canadians Internet BusinessDo you publish a Canadian newsletter?  Please tell us about it in the comments below.

Sources:
The Canadian Wireless Telecommunications Association
BlueHornet Consumer Views of Email Marketing 2013 report

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9 Responses to "10 Ways to Reduce Newsletter Unsubscribe Rates ©"

  1. AngelaCFO  March 31, 2013

    I just read on marketing sherpa that having an easy unsubscribe makes more people open the email but I’m not sure how that one would work.

    Reply
    • Admin - Melody McKinnon  March 31, 2013

      I saw that chart too and it puzzled me as well. I suppose it goes towards reputation?

      Thanks for your comments, everyone!

      Reply
  2. Quinton  March 26, 2013

    I always make sure I stick to my schedule. On the 15th of every month the whole world stops and nothing gets in the way of me getting the newsletter out by the 16th. Probably nobody notices what day I publish on but it’s important for me so it always gets done.

    Reply
  3. Brit  March 24, 2013

    My numbers are usually quite steady but I remember one time when I sent out a long article about about a new product the company I was working for had and numbers plummeted. Selling absolutely isn’t the way to go!

    Reply
  4. Nick  March 23, 2013

    I should watch my statistics more closely than I do but I’m allergic to data LOL. I guess I should hire someone to pay attention and maximize the benefits.

    Reply
  5. Pat G. Riley  March 23, 2013

    Excellent post. A mailing list is something that should be treasured because it can save your business.

    Reply
  6. Annie  March 23, 2013

    It drives me crazy when people unsubscribe so now I ask them why on the unsubscribe form. It’s not mandatory but I get great feedback most of the time.

    Reply
  7. Laura  March 23, 2013

    Great point, it’s pointless to do all of that work to get subscribers only to have them leave. That’s why I don’t use contests to build my list because they just unsubscribe when it’s over.

    Reply
  8. Lester  March 20, 2013

    Thanks for sharing your talent & wisdom here. Some great points here for us as we explore newsletter options. We’re going to print some for sales packages too so I’m looking for something good for printing and email. I haven’t considered contracting the work but it’s a possibility.

    Reply

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