I did a lot of research as I prepared to move to a more robust, reliable host for our Canadian websites. In doing so, I came up with a list of considerations involved with reviewing each hosting option (based on 20+ years of experience and learning the hard way). I’ve expanded upon that here, in the hopes of helping more Canadian companies find hosting that will provide a solid foundation to build their internet business on. I’ve also included a list of Canadian-friendly website hosts to help you narrow down your search.
Website Hosting Checklist
____ Canadian compatibility – Does the shopping cart include shipping via Canada Post? Can your prices be in Canadian dollars? Do they offer a .ca domain? If you require more info about .ca domains, check out our post, Should you Register a .ca Domain for your Canadian Business?
____ Type of website – Are you using a CMS, such as WordPress? Will you need a store/shopping cart? Will you be drop shipping? Will you need auction or seller market integration? Does the host have a Secure Sockets Layer (SSL) certificate for safe shopping?
____ Type of hosting plan – Will shared hosting be sufficient for at least a year? Will you require unlimited disk space and bandwidth? Will you be able to upgrade easily if necessary and will those upgrade options work for you? Does the host offer dedicated servers? If you know you’ll be growing quickly, it’s easier to go with a dedicated server now so you don’t have the hassle of upgrading or even moving later.
____ Security – Make sure the website host uses up-to-date equipment and software, virus/hacker scanning, back-ups and so on.
WARNING: A critical data security consideration is where the host’s website servers (data centres) are physically located. For example, you are protected by the Canadian constitution if your hosting server is in Canada, either physically or on “the cloud”. If the data centre, server or cloud service is outside of Canada, you may be open to data seizure or mass surveillance by international security agencies. Furthermore, you also won’t be protected by the other country’s privacy laws (such as the American Fourth Amendment) because you’re not a resident.
“Any information that goes outside of Canada is up for grabs by local law enforcement,” former assistant federal privacy commissioner, Heather Black, told Global News.
To ensure your data is protected by Canadian law against intrusive provisions from the USA Freedom act, sweeping server seizures under the Digital Millennium Copyright Act, the loss of net neutrality, and other foreign laws or policies, your website must be hosted on Canadian soil (see list below). If not, you have to inform your customers and visitors that their information may be processed in a foreign country.
In fact, data sovereignty is required by the Canadian Privacy Act and PIPEDA. In addition to federal laws, there are Provincial laws that also restrict the movement of personal data. Laws may also vary according to the type of business you have. Clearly, the safest way to ensure compliance, now and in the future, is to choose a website host with data centres physically located on Canadian soil.
A pleasant side effect of that is Canadians trust websites more if they are hosted in Canada. A 2017 CIRA study found that 76% of Canadians are more concerned about their personal data if it’s stored in the United States.
____ Email – How many email addresses do they allow? Do they offer spam filters?
____ Total Cost – What is included in the price? It can vary widely from host to host and end up costing you much more down the road. Hosts can charge extra for security features, backups, traffic, the size of your website/storage, email addresses, privacy, multiple websites, and so on.
____ Guaranteed “uptime” – Make sure you get a guaranteed “uptime” (the amount of time your website will be available without going down) in writing. It should be 99%+.
____ Load time – Some shared hosting plans can be painfully slow. It pays to ask about speed policies. Ask if they can provide links to websites they host for you to test at different times throughout the day.
____ Tech Support – The best way to test tech support is to reach out to them. Ask questions about their hosting via eMail and phone to see how their process works and if it meets your needs.
____ Consider your technical expertise – Will you need an easy site builder, help with updates, automated back-ups and recovery? Or will you need more of a total online business solution than just hosting, like the eCommerce services available through Canada’s Shopify?
____ Website builder – Even if you know some HTML, using a website builder makes it easier and faster to get online. Many also provide a mobile-friendly website builder, which has become critical in view of Google’s recent changes that rank mobile-friendly websites higher on mobile devices.
____ Website migrations – If you have a website already and are changing hosts, you’ll want to know if the new host will do the move for you and how much it will cost. If you have cPanel hosting and are moving to another website provider with cPanel, they may move you free of charge or it may be easy enough for you to do it yourself.
____ Environmentally-friendly – Some hosts boast eco-friendly service, such as wind-powered servers. GreenGeeks, for example, puts three times the energy they consume back into the grid through wind energy.
____ Are they REALLY Canadian? Many “local” and other hosting providers are actually resellers. Usually, the actual host is an outside company that could be located anywhere.
After researching all of my options to a point of exhaustion, I decided to give GreenGeeks a try. They had all the right answers (for my specific needs) and they moved my site to their service free of charge. With offices in both Canada and the US, they offer the choice of hosting my website on either American or Canadian servers. The low price includes many features that other hosts do not, including unlimited disk usage, security scans, and backups. They’re also independently owned, which makes them one of the few website hosts that isn’t owned by the dreaded Endurance International Group (EIG).
It’s been well over a year and I’m very pleased with GreenGeeks. The free move had some challenges but they kept at it and came through. The hosting has been reliable and fast on their Canadian servers. When I decided to upgrade to accommodate more traffic and even faster site speed, there were several options to choose from. Customer support has been truly excellent. Here’s the website hosting review and Top Reasons we now only use Green Geeks to host our websites.
Canadian-Friendly Hosting Services
The following hosts are Canadian-friendly places (.ca domain, CIRA certified, etc.) to start your own search:
GreenGeeks (Offices in Canada, Canadian servers available)
HostUpon (Based in Canada, servers in Canada)
Stormweb Hosting (Based in Canada, servers in Canada)
Sibername (Based in Canada, servers in Canada)
HostPapa (Based in Canada)
Shopify Canada Hosting and eCommerce platform (Based in Canada)
A2 Hosting Canada
Web Hosting Hub
Warning: I can tell you from my nightmare experience to not entrust your website hosting to Dotster.
Am I missing anything? Please let me know in the comments below.
✔ You may also be interested in reading:
Checklist: How to Start an Online Business in Canada
The Best eCommerce Software Platforms for Drop Shipping
10 Tips for Taking Product Photos That Sell Online
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