Canadian Consumers Read Reviews But Doubt Authenticity

Canadian Consumers Read Reviews But Doubt Authenticity

Capterra Canada has released their latest research study of over 600 Canadians to understand the role of online user reviews in consumers’ purchasing decisions. Over half of Canadian consumers think that half or more of reviews on a company’s website are fake; Almost one third of Canadian consumers are reading reviews more now than they […]

16 Ways to Provide Outstanding Online Customer Service

16 Ways to Provide Outstanding Online Customer Service

The fact that customer service & support are important isn’t exactly a newsflash. It’s always been that way. However, as companies grow they often distance themselves from the customer, farming out their support to call centres and/or reducing access to any support at all. It may be a necessary evil for them, but it’s a […]

Tips for Making Your Online Business Stand Out (Infographic)

Tips for Making Your Online Business Stand Out (Infographic)

As more and more Canadian businesses sell online, it becomes increasingly difficult to stand out from the crowd and win the sale. Your efforts will be rewarded, however, especially if you focus on the tips outlined below. They’re intended as a starting point to direct your thought process and move you in the right direction, […]

Survey Reveals the ‘Canadian Dream’ is Green

Survey Reveals the ‘Canadian Dream’ is Green

VANCOUVER, BC – November 2, 2021 — Most of us have a consistent and clear picture of ‘the American Dream,’ i.e. coming to America with $20 in your pocket and becoming a millionaire, but what exactly is ‘the Canadian Dream?’ Mogo Inc., a digital payments and financial technology company, commissioned a study (conducted among members […]

Holidays 2021: Canadians Will Shop Earlier and Spend More (Stats)

Holidays 2021: Canadians Will Shop Earlier and Spend More (Stats)

TORONTO, Oct. 21, 2021 /CNW/ – Retail Council of Canada’s (RCC) 4th annual Holiday Shopping Survey of over 2,500 Canadians from coast to coast shows that while COVID continues to impact our lives, people have adapted well and are looking forward to returning to their pre-pandemic holiday traditions wherever possible: in-person celebrations, shopping at brick-and-mortar […]