Updated: Learn from CIBC’s Example of Bad Online Customer Support

By Melody McKinnon on April 14, 2013 37 Comments Canadian Business Finance, Canadian consumers, customer service, social media

I tweet about good customer service much more often than bad, because most companies have the good business sense to make things right when given the chance.  Then CIBC raised my line of credit interest rate from 7-11% for no apparent reason and refused to do anything about it.  I tried calling and also made […]