customer service Archives ⋆ Online Business Canada

16 Ways to Provide Outstanding Online Customer Service

By Melody McKinnon on May 5, 2022 1 Comment Canadian consumers, customer service, customer support

The fact that customer service & support are important isn’t exactly a newsflash. It’s always been that way. However, as companies grow they often distance themselves from the customer, farming out their support to call centres and/or reducing access to any support at all. It may be a necessary evil for them, but it’s a […]

Report: Leveraging Customer Service Chat to Boost Revenue & Sales

By Melody McKinnon on April 3, 2022 No Comment customer service, customer support

REDWOOD CITY, Calif., March 30, 2022 /CNW/ — Clickatell, CPaaS innovator and Chat Commerce leader, launches its latest Chat Commerce Trends Report, revealing 99% of customer service executives recognize benefits to using chat with customers to bolster customer experience and drive revenue and growth for their businesses.

Updated: Learn from CIBC’s Example of Bad Online Customer Support

By Melody McKinnon on April 14, 2013 37 Comments Canadian Business Finance, Canadian consumers, customer service, social media

I tweet about good customer service much more often than bad, because most companies have the good business sense to make things right when given the chance. Then CIBC raised my line of credit interest rate from 7-11% for no apparent reason and refused to do anything about it. I tried calling and also made […]