Can Data Analytics Help You Market In A Tight Economy?

Can Data Analytics Help You Market In A Tight Economy?

Can Data Analytics Help You Market In A Tight Economy? The High Cost Of Having An Unhappy Digital Branding Experience Provided by HappyOrNot.com The current economic conditions are challenging for businesses of all sizes. Inflation is rising, and the cost of goods and services is skyrocketing, making it harder for companies to maintain their profit […]

16 Ways to Provide Outstanding Online Customer Service

16 Ways to Provide Outstanding Online Customer Service

The fact that customer service & support are important isn’t exactly a newsflash. It’s always been that way. However, as companies grow they often distance themselves from the customer, farming out their support to call centres and/or reducing access to any support at all. It may be a necessary evil for them, but it’s a […]

Updated: Learn from CIBC’s Example of Bad Online Customer Support

Updated: Learn from CIBC’s Example of Bad Online Customer Support

I tweet about good customer service much more often than bad, because most companies have the good business sense to make things right when given the chance.  Then CIBC raised my line of credit interest rate from 7-11% for no apparent reason and refused to do anything about it.  I tried calling and also made […]