Maximize Online Sales with Outstanding Website Functionality

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Maximize Online Sales with Outstanding Website Functionality

Whether you intend to build your own website or hire a designer, you’ll need a working knowledge of website functionality as it pertains to the user experience. It will allow you to plan and identify issues that could have a significant impact on your sales and website traffic. The ultimate goal is for website visitors […]

Beat Big Biz by Providing Premium Online Customer Support

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Beat Big Biz by Providing Premium Online Customer Support

I prefer to shop online so I’ve been on the receiving end of many customer support scenarios. I’ve never once dealt with a small business that wouldn’t bend over backwards to make me happy, not only to get that particular sale but also to ensure future sales. It works every time. I’ll gladly pay a […]

16 Ways to Provide Outstanding Online Customer Service

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16 Ways to Provide Outstanding Online Customer Service

The fact that customer service & support are important isn’t exactly a newsflash. It’s always been that way. However, as companies grow they often distance themselves from the customer, farming out their support to call centres and/or reducing access to any support at all. It may be a necessary evil for them, but it’s a […]

Report: Leveraging Customer Service Chat to Boost Revenue & Sales

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Report: Leveraging Customer Service Chat to Boost Revenue & Sales

REDWOOD CITY, Calif., March 30, 2022 /CNW/ — Clickatell, CPaaS innovator and Chat Commerce leader, launches its latest Chat Commerce Trends Report, revealing 99% of customer service executives recognize benefits to using chat with customers to bolster customer experience and drive revenue and growth for their businesses.