AUSTIN, Texas–(BUSINESS WIRE)–COVID-19 is forcing businesses to digitally transform how they operate. From enabling teams to work remotely to training employees, technology has never been more critical. Yet, a new Canadian study by Beagle Research Group and sponsored by Zoho reveals that technology systems have not kept up with changing times.
As the entire world is scrambling to come back to normalcy under the COVID-19 pandemic-induced social distancing guidelines, brick-and-mortar retailers are shifting gears to rapidly embrace digital technologies to bridge the physical distance and navigate the crisis. With increased competition from e-commerce, reduced foot traffic and low consumer confidence, the need to build digital capabilities […]
Predictive personalization in eCommerce (and multi-channel retail) refers to how a user’s experience on a website is personalized using predictive technology, machine learning (ML) and artificial intelligence (AI).